Contact Us

 

Auroevora provides online customer support for customers who need assistance with our furniture products, orders, or online shopping services.

We welcome customer inquiries before or after an order is placed. Our support team is available to help clarify product information, review order-related questions, and assist with other matters connected with purchases made through our online store.

1. Contacting Us

Please contact us whenever you need assistance with a product, an existing order, payment information, delivery status, return or refund request, or another matter related to your purchase.

For questions concerning an existing order, please contact us as soon as reasonably possible and provide the relevant order information so that we can identify your request.

2. Product Questions

If you need clarification about a furniture product before placing an order, you may contact us with the product name or other available product information.

Product details may vary by item. Please refer to the applicable product page for current information about dimensions, materials, specifications, availability, and other product details.

3. Order Assistance

For an inquiry about an existing order, please provide your order number whenever available.

We may review the order information and current order status to better understand your request. If additional information is needed, we may ask you to provide details relevant to the inquiry.

If you identify an issue with information submitted for an order, please contact us promptly so that we can review the matter based on the status of the order at that time.

4. Payment And Delivery Questions

For questions concerning payment status, transaction information, or a payment-related issue, please provide your order number and relevant transaction details when available.

For delivery questions, please provide the order number and applicable delivery information so that we can identify the related order.

For your security, please do not send full credit card numbers, card security codes, passwords, or other sensitive payment credentials through email or customer service messages.

5. Returns And Refunds

If you need assistance with a return or refund request, please contact us with your order number and a brief description of the matter.

We will review your request based on the applicable order information and the terms stated in our Return And Exchange Policy.

6. Information To Include

Providing relevant information can help us understand your request and locate the applicable order or product.

  • Order Number, If Your Inquiry Concerns An Existing Order.

  • Product Name Or Other Product Information, If Your Inquiry Concerns A Specific Item.

  • A Clear Description Of Your Question Or Request.

  • Relevant Transaction Information, When Necessary.

  • Contact Information That Allows Us To Respond To Your Request.

Please provide only the information reasonably necessary for us to handle your inquiry.

7. Customer Support Hours

Customer inquiries are reviewed during our stated customer service hours.

If your request requires additional information or review, we may follow up using the contact information provided with your inquiry.

Response timing may vary depending on the nature of the request and the information required to address it.

8. Contact Information

Address: 1109 Spring Creek Rd, Chattanooga, TN 37412, US
Phone: +1 (423) 587‑2941
Email: client@auroevora.com
Opening hours: Monday to Friday, 9:00 AM to 6:00 PM (EST)