Service Policy
1. Introduction And Scope
Auroevora provides furniture and related products through our online store.
This Service Policy outlines the general terms that apply when you browse our website, place an order, make a payment, receive a product, or contact us for customer service.
By using our online store or placing an order, you agree to the terms set out in this policy and the other policies available on our website.
2. User Accounts And Website Responsibilities
You are responsible for providing accurate and complete information when placing an order, creating an account, or contacting us.
You are also responsible for keeping your account information accurate and protecting your account credentials from unauthorized use.
We will use reasonable efforts to maintain the normal operation of our online store. Temporary access limitations may occur when reasonably necessary for maintenance, security, technical issues, or other operational needs.
3. Product, Inventory, And Price Information
We make reasonable efforts to keep product descriptions, images, specifications, availability, and prices accurate and current.
Product availability may change before an order is processed. Displayed prices may also change from time to time.
The price applicable to an order is the price shown during checkout, unless an obvious product or pricing error is identified.
If an order cannot be fulfilled because of an inventory issue or an obvious pricing error, we may contact you regarding the order and provide an appropriate resolution.
4. Orders And Payments
Orders are submitted through our online checkout process and are subject to order review and processing.
You are responsible for providing accurate billing, delivery, and contact information and for using a valid payment method authorized for the purchase.
Payment must be successfully completed before an order can be processed for fulfillment.
We may decline or cancel an order when reasonably necessary due to payment issues, unavailable products, incorrect order information, or other legitimate processing concerns.
5. Shipping Policy
Orders are processed within the handling timeframe stated in our Shipping Policy.
For complete information about order processing, shipping times, delivery arrangements, and related shipping terms, please refer to our Shipping Policy.
Shipping information published on our website is intended to remain consistent with the information provided during checkout.
6. Order Cancellation Policy
Eligible cancellation requests are handled according to the applicable cancellation period and the order status when the request is received.
For complete cancellation conditions, processing requirements, and refund procedures, please refer to our Order Cancellation Policy.
7. Return And Refund Policy
Return and refund requests are handled according to the applicable eligibility requirements and processing periods stated in our Return And Refund Policy.
For complete information about return eligibility, return procedures, applicable timeframes, and refund handling, please refer to our Return And Exchange Policy.
8. Refund
Approved refunds are processed according to the applicable terms of our Refund Policy.
Unless otherwise stated, an approved refund is returned to the original payment method used for the order.
9. Disputes And Governing Law
We encourage you to contact us first so that we can review and address service-related concerns directly.
This policy is governed by applicable United States law. Applicable privacy requirements, including GDPR requirements where relevant to the processing of personal information, will also be observed.
We reserve the right to update this policy and will provide notice of relevant changes through our website or other appropriate communication methods.
10. Privacy And Data Protection
We collect and use personal information only as reasonably necessary to operate our online store, process orders, provide customer service, maintain website security, and fulfill identified purposes.
For complete information about the collection, use, retention, and protection of personal information, please refer to our Privacy Policy and GDPR Policy.
11. Intellectual Property
Unless otherwise stated, website content, including product descriptions, images, graphics, text, and page materials, is protected by applicable intellectual property rights.
You may use website content only as reasonably necessary to browse our online store and make purchases. Reproduction, distribution, modification, or unauthorized commercial use of website content is not permitted without prior written permission.
12. Limitation Of Liability
We use reasonable efforts to provide accurate product information, process orders properly, and maintain the normal operation of our online store.
To the extent permitted by applicable law, we are not responsible for losses arising from circumstances beyond our reasonable control, inaccurate information provided by a customer, unauthorized account access resulting from failure to protect account credentials, or temporary website interruptions.
Nothing in this policy is intended to exclude or limit any liability that cannot be excluded or limited under applicable law.
13. Changes To The Service Policy
We may update this Service Policy when our online store operations, service procedures, or applicable requirements change.
The updated version will be posted on this page and will take effect from the date stated in the revised policy where appropriate.
We encourage you to review this policy periodically for the latest information.
14. Contact Us
For customer service, order assistance, or questions about this policy, please contact us using the information below.
Address: 1109 Spring Creek Rd, Chattanooga, TN 37412, US
Phone: +1 (423) 587‑2941
Email: client@auroevora.com
Opening hours: Monday to Friday, 9:00 AM to 6:00 PM (EST)