GDPR


1. Purpose And Scope

Auroevora respects your privacy and is committed to handling personal information responsibly.

This GDPR Policy explains how we collect, use, retain, and protect personal information when you visit our online store, place an order, contact us, or use our online services.

We collect personal information only when reasonably necessary for order processing, customer service, website operation, security, and other clearly identified purposes.

2. Types Of Personal Data We Collect

Depending on how you use our online store, we may collect the following information:

  • Contact Information, including your name, email address, phone number, and delivery address.

  • Order Information, including order numbers, purchased products, delivery details, and information related to returns, refunds, or cancellations.

  • Payment Information, including payment status and limited payment-related information necessary to process your order.

  • Customer Service Information, including inquiries, requests, messages, and information you provide when communicating with us.

  • Technical Information, including IP address, browser type, device information, access records, and information about your interaction with our website.

We collect only the information reasonably necessary for the relevant purpose and do not request unnecessary personal information during the normal purchasing process.

3. Lawful Basis For Data Processing

We process personal information based on the purpose and circumstances of the processing. The applicable basis may include:

  • Contractual Necessity, when processing is required to process an order, arrange delivery, manage a return or refund, or provide requested customer service.

  • Consent, when you voluntarily provide consent for a specific processing purpose.

  • Legitimate Interests, when processing is reasonably necessary to operate, maintain, secure, and improve our online store while respecting your privacy rights.

  • Compliance With Applicable Requirements, when processing is necessary to meet a valid obligation or request.

We use personal information only for purposes that are reasonably related to the purpose for which it was collected.

4. Data Subject Rights

Depending on the circumstances, you may have rights regarding your personal information, including:

  • Right To Access, to request information about the personal information we hold about you.

  • Right To Rectification, to request correction of inaccurate or incomplete information.

  • Right To Erasure, to request deletion of your personal information when applicable conditions are met.

  • Right To Restriction, to request that certain processing of your personal information be limited.

  • Right To Data Portability, to request your personal information in a commonly used and structured format where applicable.

  • Right To Object, to object to certain processing activities where applicable.

  • Right To Withdraw Consent, when processing is based on your consent.

To exercise an applicable right, please contact us using the information in Section 9. We may request reasonable information to verify your identity before processing your request.

5. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy.

The retention period may depend on the type of information, the purpose of processing, order status, customer service needs, recordkeeping requirements, and other applicable considerations.

When personal information is no longer reasonably necessary, we will take appropriate steps to delete, anonymize, or securely dispose of it.

6. Data Transfer And Disclosure

We may disclose personal information when reasonably necessary to process orders, process payments, arrange delivery, provide customer service, manage returns or refunds, maintain website security, or respond to valid requests.

Personal information is disclosed only when reasonably necessary for an identified purpose and may be provided to parties involved in supporting the relevant service.

We may also disclose personal information when reasonably necessary to protect our rights or property, prevent fraud or misuse, address security concerns, or respond to a valid request.

We do not sell personal information as part of our ordinary online store operations.

7. Data Security

We use reasonable technical and organizational measures to help protect personal information against unauthorized access, misuse, alteration, loss, disclosure, or destruction.

Access to personal information is limited based on operational needs, and reasonable safeguards are used during storage and processing.

Although we take reasonable steps to protect personal information, no electronic storage or transmission method can be guaranteed to be completely secure.

If we identify a security incident that requires action or notification, we will take appropriate steps to investigate and address the matter.

8. Policy Changes

We may update this GDPR Policy when our privacy practices, online store operations, or information handling procedures change.

Any updated version will be posted on this page with the revised effective date where appropriate.

We encourage you to review this policy periodically to stay informed about how we handle personal information.

9. Contact Us

If you have questions about this GDPR Policy, wish to exercise an applicable privacy right, or have concerns about the handling of your personal information, please contact us:

Address: 1109 Spring Creek Rd, Chattanooga, TN 37412, US
Phone: +1 (423) 587‑2941
Email: client@auroevora.com
Opening hours: Monday to Friday, 9:00 AM to 6:00 PM (EST)