Privacy Policy


Auroevora respects your privacy and is committed to handling personal information responsibly and transparently. This Privacy Policy explains how we collect, use, retain, and protect personal information when you visit our online store, browse products, place an order, make a payment, contact us, or use our online services.

This Privacy Policy is intended to provide clear information about the personal information we handle and the purposes for which it is used.

1. Scope Of This Privacy Policy

This Privacy Policy applies to personal information collected through our online store and through customer communications relating to our online shopping services.

We may collect information when you browse our website, review product information, add products to your cart, place an order, complete checkout, contact customer service, or request assistance with an order, return, exchange, cancellation, or refund.

We use personal information only as reasonably necessary to operate our online store, process transactions, provide customer support, maintain website functionality, protect transactions, and meet applicable requirements.

2. Information We Collect And Cookies

Information You Provide

When you place an order or contact us, we may collect information such as your name, email address, telephone number, billing information, delivery information, order details, payment-related information, and information included in your communications with us.

We collect only information reasonably necessary for the relevant transaction, service, or customer request.

Information Collected Automatically

When you access our online store, certain technical information may be collected automatically, including your IP address, browser type, device information, access time, pages viewed, products viewed, and information about how you interact with the website.

This information may be used to maintain website functionality, understand website usage, improve the shopping experience, and help protect the security of our online store.

Cookies And Cookie Preferences

Cookies are small data files stored on your device through your web browser. We may use cookies to support shopping cart functions, maintain website functionality, remember selected preferences, improve website performance, and understand website usage.

Necessary cookies may be used when required for essential website functions or security. Non-essential cookies will be used only where the required user consent has been obtained.

Where cookie consent is required, you will be given a clear opportunity to accept, reject, or manage non-essential cookies. You may change or withdraw your cookie consent through the available cookie preference controls where provided.

3. How We Use And Share Information

We may use personal information for purposes directly related to your use of our online store, including:

  • Processing Orders And Completing Purchases.

  • Processing Payments And Maintaining Transaction Records.

  • Providing Order And Delivery Information.

  • Responding To Customer Questions And Service Requests.

  • Processing Returns, Exchanges, Cancellations, And Refunds.

  • Maintaining And Improving Website Functionality.

  • Protecting Transactions And Detecting Suspicious Activity.

  • Preventing Fraud And Addressing Security Concerns.

  • Sending Newsletters Or Marketing Communications Where You Have Provided The Required Consent.

  • Maintaining Records Required For Tax, Accounting, And Other Applicable Requirements.

We may share personal information when reasonably necessary to process an order, complete a transaction, provide requested services, respond to customer requests, maintain appropriate records, protect the security of our online store, or meet applicable requirements.

We do not sell personal information.

We limit the information used or shared to what is reasonably necessary for the relevant purpose and do not use personal information for unrelated purposes without an appropriate lawful basis or required consent.

4. Data Retention And Cookie Storage

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including order processing, customer service, transaction records, returns and refunds, security, and applicable recordkeeping.

The applicable retention period may vary depending on the type of information, the purpose of processing, the status of an order or customer request, and applicable requirements.

Cookies may remain on your device for different periods depending on their purpose. Necessary cookies may remain for the period required to provide the relevant website function. Non-essential cookies will be used only after the required consent has been obtained.

Where cookie consent is required, you may withdraw or change your preference through the available cookie controls where provided. Withdrawal of consent does not affect processing that was lawfully completed before the withdrawal.

We use reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss. However, no electronic storage or transmission method can be guaranteed to be completely secure.

5. Your Privacy Rights

Depending on applicable requirements and the circumstances of the processing, you may have the right to request access to personal information we hold about you and request correction of inaccurate or incomplete information.

You may also have the right to request deletion of personal information, restriction of certain processing, a copy of certain personal information, or to object to certain processing activities.

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal of consent does not affect processing completed before the withdrawal.

You may also withdraw consent to newsletters or marketing communications by using the available unsubscribe function or by contacting us directly.

To exercise an applicable privacy right, please contact us using the information provided below. We may request information reasonably necessary to verify and process your request.

6. Legal Basis For Data Processing Under The GDPR Policy

Where the GDPR Policy applies to the processing of your personal information, we process personal information based on the lawful basis applicable to the relevant purpose.

Performance Of A Contract

We may process personal information when necessary to process orders, complete purchases, arrange payment, provide delivery-related services, manage returns and refunds, and provide the services requested through our online store.

Explicit Consent

We may process personal information based on your explicit consent for newsletter subscriptions and marketing communications.

You may withdraw your consent at any time. Withdrawal of consent does not affect processing carried out before the withdrawal.

Compliance With Legal Obligations

We may process personal information when necessary to meet applicable tax, accounting, recordkeeping, regulatory, or other legal obligations.

Legitimate Interests

We may process personal information when necessary for our legitimate interests, including improving the user experience, maintaining website security, protecting transactions, detecting suspicious activity, and preventing fraud, provided that such processing does not override applicable privacy rights and interests.

7. Contact Information

If you have questions about this Privacy Policy, wish to exercise an applicable privacy right, or need assistance regarding the handling of your personal information, please contact us using the information below.

Address: 1109 Spring Creek Rd, Chattanooga, TN 37412, US
Phone: +1 (423) 587‑2941
Email: client@auroevora.com
Opening hours: Monday to Friday, 9:00 AM to 6:00 PM (EST)