Order Cancellation Policy

 

1. Order Cancellation Conditions

Auroevora accepts cancellation requests for orders that have not been shipped when the request is submitted within 48 hours after the order is placed.

After 48 hours from the time the order is placed, or once the order has been shipped, the order is no longer eligible for standard cancellation.

If an order can no longer be cancelled, you may wait until the order is delivered and then contact us to request a return and refund in accordance with our Return And Exchange Policy.

A cancellation request is subject to the order status at the time we receive and review the request.

2. Order Cancellation Process

To request a cancellation, please contact our customer service team by email or phone as soon as possible.

  • Provide your order number and payment confirmation or other information needed to verify the order.

  • Clearly state that you are requesting cancellation.

  • Our customer service team will review your request promptly based on the current order status.

  • If the cancellation is approved, we will notify you of the result and arrange the applicable refund.

Please do not provide complete payment card numbers, security codes, passwords, or other unnecessary sensitive information when contacting us.

3. Refund Process

For an approved cancellation, the refund will be issued to the bank card account used for the original payment, including Visa or MasterCard.

After the refund is issued, we expect the funds to be credited within 3 to 5 business days. The actual posting time may vary depending on the processing time of the relevant card issuer.

If the refund has not been credited within the expected timeframe, please contact us for assistance.

4. Contact Us

For cancellation requests or questions about this policy, please use the contact details below:

Address: 1109 Spring Creek Rd, Chattanooga, TN 37412, US
Phone: +1 (423) 587‑2941
Email: client@auroevora.com
Opening hours: Monday to Friday, 9:00 AM to 6:00 PM (EST)