Payment Methods
1. Available Payment Methods
We accept credit card payments for purchases made through our online store, including Visa and MasterCard. Other payment methods, if available, will be displayed during checkout.
Credit Card Payment
To place an order, select an available credit card payment method during checkout and provide the required billing and payment information.
You are responsible for providing accurate payment information and confirming that you are authorized to use the card submitted for the transaction.
Payment Authorization
Payment must be successfully authorized before an order can proceed for processing.
A payment authorization may be declined or remain incomplete for reasons related to the payment method or the information provided. If payment cannot be confirmed, the order may remain pending until a valid payment method is successfully processed.
Payment Confirmation
After the payment process is successfully completed, an order confirmation will be displayed or sent using the contact information provided during checkout.
An order confirmation indicates that the payment information has been received and the order has been submitted for processing. It does not change any applicable order cancellation, return, or refund terms.
Payment Failure
If a payment attempt is unsuccessful, you may need to provide another valid payment method before the order can be processed.
If you believe your card was charged but the order was not successfully completed, please contact us so that we can review the payment and order status.
2. Payment Security And Information Protection
We take reasonable measures to protect payment-related information and handle customer information responsibly during the checkout and payment process.
Credit Card Security
Payment information should be submitted only through the designated checkout process on our online store.
For your security, do not send full credit card numbers, card security codes, passwords, or other sensitive payment credentials through email or customer service messages.
Payment Information
We use payment information only as reasonably necessary to process transactions, complete orders, provide payment-related support, address payment issues, and maintain appropriate transaction records.
We do not ask customers to provide sensitive card credentials through ordinary customer service communications.
Personal information collected during the payment and checkout process is handled in accordance with our Privacy Policy and GDPR Policy.
For more information about how personal information is collected, used, retained, and protected, please refer to those policies.
3. Payment Issues And Resolution
We aim to provide clear assistance when a payment issue occurs before or after an order is submitted.
Payment Review
If you have a question about a payment, order charge, payment status, or transaction record, please contact us with your order number and relevant transaction information.
We will review the available order and payment details and provide assistance based on the information available to us.
Duplicate Or Unrecognized Charges
If you believe that you have been charged more than once or do not recognize a charge associated with an order, please contact us as soon as reasonably possible.
For security purposes, please do not send full card numbers or card security codes when reporting a payment concern.
Additional Assistance
If a payment concern cannot be resolved through our customer service process, you may also contact the financial institution that issued the payment card for further assistance with the transaction.
Any approved refund will be handled according to our applicable Refund Policy.
4. Communication And Information Updates
We may contact you when additional information is reasonably necessary to confirm payment details, clarify an order, or resolve a payment-related issue.
Payment-Related Communication
Please ensure that the email address and phone number provided during checkout are accurate and accessible.
We may use the contact information provided with an order to communicate about payment status, order processing, or other matters directly related to the transaction.
Information Updates
You are responsible for keeping your billing and contact information accurate and up to date.
If payment-related information needs to be corrected after an order has been submitted, please contact us as soon as possible. Any change may depend on the current status of the order and payment.
Available payment methods may be updated from time to time. The payment options displayed during checkout will reflect the methods currently available for purchase.
5. Contact Information
For questions regarding payment methods, payment confirmation, transaction status, or payment-related assistance, please contact us using the information below.
Address: 1109 Spring Creek Rd, Chattanooga, TN 37412, US
Phone: +1 (423) 587‑2941
Email: client@auroevora.com
Opening hours: Monday to Friday, 9:00 AM to 6:00 PM (EST)