Shipping policy
Auroevora provides shipping services for furniture and related products purchased through our online store. This Shipping Policy explains our delivery coverage, shipping charges, order processing times, estimated transit times, tracking procedures, and responsibilities relating to delivery.
The shipping information provided below is intended to give customers clear information before completing a purchase. The shipping terms applicable to an order are based on the information presented during checkout.
1. Delivery Coverage
We currently ship orders to addresses within the United States.
Shipping to locations outside the United States is not currently available.
Delivery availability is determined by the delivery address provided during checkout. If an order cannot be delivered to the address provided, we will contact the customer using the information associated with the order.
2. Shipping Charges
L’importo totale dell’ordine include il prezzo dei prodotti e le spese di spedizione. Tutti i costi sono già inclusi nel prezzo visualizzato, senza alcuna spesa aggiuntiva.
Le spese di spedizione sono applicate secondo i seguenti criteri:
– Ordini con importo totale compreso tra €0,01 e €359,99: spese di spedizione pari a €5,99;
– Ordini con importo totale pari o superiore a €360: spedizione gratuita.
3. Taxes And Additional Charges
All applicable taxes and related charges are included in the product prices displayed through our online store.
No additional taxes or related charges will be required after purchase except where an applicable charge is required to be collected in connection with the order.
4. Order Cut-Off Time
Our standard order processing hours are Monday to Friday, 9:00 AM to 6:00 PM (EST).
Orders placed before 6:00 PM (EST) on a business day are treated as received on that business day for processing purposes.
Orders placed after 6:00 PM (EST), or on a non-business day, will be processed beginning on the next business day.
5. Processing And Handling Time
The standard processing and handling time is 1-3 business days.
Processing and handling time begins when an order is received and ends when the order is handed to the applicable shipping carrier.
This period includes order review, payment confirmation, order preparation, and shipment arrangements.
6. Estimated Transit And Delivery Time
The estimated transit time is 5-10 business days after the order has been handed to the shipping carrier.
Based on the standard processing and transit periods, the estimated total delivery time is generally 6-13 business days from the date the order is received.
Delivery times are estimates and are not guaranteed delivery dates. Actual delivery may vary due to the delivery location, carrier operations, weather, transportation conditions, or other circumstances affecting shipment movement.
7. Shipping Carriers
Orders may be shipped through carriers such as UPS, FedEx, DHL, or another appropriate carrier selected for the applicable shipment.
The carrier used may vary based on the order, delivery address, product characteristics, and available shipping arrangements.
Carrier selection does not change the shipping charge or delivery terms applicable to the order.
8. Order Tracking
After an order is placed, we will send order-related information to the email address provided during checkout. This information may include the order number, payment information, and available shipping details.
Once tracking information becomes available, customers may check the status of their order through the "Order Tracking" page on our online store.
To access order status information, enter the email address or telephone number associated with the order together with the applicable order number.
Tracking information may not be available immediately after an order is placed and will become available once the applicable shipment information has been provided by the carrier.
9. Delivery Issues And Customer Responsibilities
Damaged Or Lost Shipments
If a shipment arrives damaged or appears to have been lost during transportation, please contact us promptly and provide the order number, delivery information, and relevant photographs or other supporting information when available.
We will review the order and shipment information and determine the appropriate next step based on the circumstances.
Shipping Changes And Cancellations
Please contact us as soon as possible if you need to request a change or cancellation before shipment.
Once an order has entered processing or has been handed to a shipping carrier, changes or cancellations may no longer be possible.
Delivery Address
Customers are responsible for providing complete and accurate delivery information when placing an order.
If an incorrect or incomplete address causes a delivery issue, additional delivery arrangements or related charges may apply depending on the circumstances.
Please review the delivery information carefully before completing your purchase and contact us promptly if an error is identified.
10. Delivery Inspection
Customers should inspect the shipment when it is delivered and, where reasonably possible, check the external condition of the package before accepting the delivery.
If visible damage is observed, please take clear photographs or videos of the affected package or product when reasonably possible.
If the delivered product is damaged, incorrect, or materially different from the product ordered, please contact us promptly with the order number and relevant supporting information.
Please retain relevant shipment and product information until any delivery-related issue has been reviewed and resolved.
11. Contact Information
For questions regarding shipping, delivery status, tracking information, or delivery-related issues, please contact us using the information below.
Address: 1109 Spring Creek Rd, Chattanooga, TN 37412, US
Phone: +1 (423) 587‑2941
Email: client@auroevora.com
Opening hours: Monday to Friday, 9:00 AM to 6:00 PM (EST)